Frequently Asked Questions & Answers

About the Counselling Process

Kia ora! The following are some questions that people often ask. I've answered them honestly. I want you to hear from me, not a textbook or a template, so you can get a sense of who I am and where I'm coming from, and whether this space might be a good fit for you. Ngā mihi.

What happens in a counselling session?
At the beginning of a session, we'll take a few minutes to settle in and make sure you're comfortable. If you haven't sent the client intake form in from our website "forms", we can complete that at your appointment pre-session commencement. We run through the informed consent together so you know how counselling works, what your rights are, and what to expect. From there, the time is yours - you can bring what's on your mind, what brought you here, or whatever feels most pressing in the moment. There's no set script and no "right" way to start. My role is to listen, guide, and support while keeping the process moving at your pace.

Counselling works best when three things come together: you bring what matters, the process unfolds in its own way, and I am here to hold the space with care and intention.

How long is each session?
Each session duration is 60 minutes. It is important for clients to arrive on time as all sessions will end on time, at 60 minutes. It is understood that there may be unforeseen circumstances that can occur which may hold a client up. Communication is key.

How many sessions will I need?
It depends on the client’s goals and expectations for counselling, and whether they feel those needs are being met. We assess that periodically. A client may come and try it out to see how they feel about the space, the Counsellor, and the process. A client may also come with a goal in mind to attend several sessions to work on issues that they would like to resolve and are therefore committed to weekly sessions. In this instance, we work toward achieving goals and desired outcomes. Some are happy after a few sessions. It is the client’s call at all times.

What issues can I bring to counselling?
Many clients will present with issues that they talk about when they arrive, and often find, once counselling begins, and over time – that there are underlying issues that come to the fore and are brought into the counselling process.

Anxiety, depression, stress, burnout, grief and loss, relationships issues, gambling, health-related issues, low self-esteem, communication issues, boundaries, life transitions, co-dependency, anger, frustration, confidence, conflict, workplace issues, women’s issues, career choices, exploring parenting issues - relationship dynamics between parent and child, facing court. Peer Pressure among students at school, bullying, negative coping behaviours to deal with it all, issues at home that show up at school. Come and see us, talk to us. Kei konei mātou tēnei. We are here. I work within the scope of my expertise, and to the extent that that scope allows.

Specialties – Individual, couples, and relationship counselling. Keeping it real, transparency, accountability, self-esteem issues, boundaries, co-dependency, problem ownership, communication skills, clarity. Calling things for what they are, when the moment calls for it. Business communications, mentoring, business start-up talks, life coaching. Mediation. Assisting clients to know, see, and speak their truth.

Do you provide urgent court-related assessments and reports?
The good news is, yes, we do. Clients can approach us often at the last minute for an assessment and report writing for a client facing court, sentencing, or a life-changing situation. The report is brief, pertinent, and relevant to client’s situation: background, presenting issue, insight into their actions, attitude, willingness to get help, familial support. etc. It is not a full, clinical and psychological report – it is a counselling-based assessment, review, and reporting of the same. It is an essential service that we offer, learn more.

How do I know if you're the right counsellor for me?
The way to know is to make contact, whether by word of mouth, or from my website – you will get a sense about my manner, my written and verbal communication, my tone, how I present myself. Make an appointment and come see. You will get a feel for the space you are coming to as soon as you enter the room. The bottom line is: I know who I am, what I'm doing and why I'm here. I know what I have to offer you and what I can bring to the counselling process. Having that initial session can help assess whether I am the right fit for you.

What’s your approach or style of counselling?
I take an eclectic approach. For me, one of the most important skills in counselling is active listening - giving you the space to talk, to tell your story, and to feel genuinely heard and understood. From there, I draw on a wide range of tools and resources that I've developed and refined over time. I'm not boxed in by one method or way of working. My focus is always on what will support you best in that moment - whether that's helping you cut through old patterns, identify what triggers you, or find clarity in how you think, feel, and act. I keep it real, upfront, and grounded in respect. Our aim is to assist you to speak freely, to feel OK to be where you are, and discover the next steps forward that make sense for you.

Are you a registered business?
Yes. Whanganui Counselling Services is a registered business in Aotearoa New Zealand. Our business number is displayed at the bottom of each page on our website for your reference. We are also a registered member of Business Whanganui Chamber of Commerce. Our business membership can be seen at the bottom of each page under our NZBN.

Are you ACC or NZAC registered?
I am not registered with ACC (Accident Compensation Corporation) or NZAC (New Zealand Association of Counsellors). However, Whanganui Counselling Services is built on a strong backbone of integrity, accountability, and care. Our infrastructure underpins everything we do: a secure filing and management system created by our Office Administrator, clear and robust policies and procedures, regular external supervision, and professional indemnity and public liability insurance. A solid accounting structure. This structure isn't just paperwork - it's what ensures client safety, counsellor safety, and a transparent, well-managed practice. Our Admin plays a vital role in keeping these systems running, fully aligned with our kaupapa, so that the focus in session remains where it belongs: on the counselling work itself.

We are a standalone amazing counselling practice - built with intention, not by fault. We stand on our Backbone, our Story, our Kaupapa, our Whakataukī, our Why - and that is for people to come through the door and be seen without judgment. Our clients self-fund. And those who cannot afford it - the powers that be need to step up and remove that barrier - and those powers that be are not loud and 'here we are, we hold the power'. No. The powers that be is anyone that sees the need of the people. If you see it and want to contribute to the cost of them being seen, contact us now. We are ready to talk.

Our core values: accountability, cultural safety, professionalism, and client-focused practice - are woven into everything we do. What sets us apart is that we operate independently, giving us the freedom to provide flexible and timely access to support, giving us the freedom to provide flexible and timely access to support, without unnecessary barriers. If you'd like to know more about how we work, please feel free to reach out with any questions or if you'd like more information about our services!

Other Practicalities

How do I book a session?
Clients often ring to book an appointment. You can also make contact via email correspondence and make a booking. And some clients prefer to text message, though the former is preferred - it enables more accurate recording keeping. We will be exploring online booking platforms to streamline the process and keep it central in one place. We will advise.

Do you offer online counselling?
No. If it is something we decide to consider, we will make it known on our website. I am aware platforms like Zoom, MS Teams, are currently being used. We will advise. We prefer face to face. Talk to us.

What is your availability?
Our current available days for counselling appointments are:

Monday, Wednesday to Friday, with the following hours:
10am-11am; 11.30am-12.30pm; 1.00-2.00pm; 2.30-3.30pm, 4.00pm-5.00pm.
Tuesdays 10-11am, 11.30-12.30pm, 1-2pm.
Our goal is to make counselling accessible to all. Contact us now to make an appointment.

Weekends, after hours, public holiday appointments will be considered upon request.

Where can I park?
There is plenty of free off-street parking outside the premises. You are welcome to use the driveway for closer access. The driveway has a slight slope and leads directly to front roller door. The Counselling Space is to the left, and front door entrance.

Please note: While the space is not fully wheelchair accessible (there is no ramp), but manageable with assistance. There is a small step up to the front entrance, and through the front door.

Payment and Policies

What are your fees?
$100 per hour session + GST for individual counselling. $145 per hour session + GST for couples, relationships, 2-people counselling. See details. We add $25 onto hourly rate if you require an appointment after hours, weekends, public and stat holidays. Some clients prefer to meet after work hours or on weekends and they will also travel to see the right fit counsellor for them. Payment in full is required upfront before appointment, or in cash on the day.

Do you charge extra fees or have hidden costs?
No. Our fees are a fixed flat rate - no sliding scales, no add-ons, no surprises. We don't use Eftpos; payment is by cash or online banking. We're working to bridge the gap so counselling can become even more accessible in the future - that's our aim.

Do you use professional accounting services?
Yes. Our finances are managed using Xero Accounting and overseen by a registered Accountant. This helps ensure clean, accurate, and transparent financial records as part of our commitment to professional integrity. We are also supported by our Office Administrator, who plays a key role in the smooth day-to-day running of Whanganui Counselling Services, brings strong accounting skills, systems know-how, and a keen eye for detail – keeping everything humming behind the scenes with integrity and care.

How do I pay for sessions?
Payment is required prior to your appointment via online banking, or cash on the day pre-session. Once you have completed the Client Intake Form, you will receive an email with our bank details. We use Xero accounting and will email you an invoice stating payment has been made in full, showing a nil balance owing.

What is your cancellation policy?
We appreciate a 12-hour cancellation notice so we can make room for other appointments. We do not charge a late fee or a cancellation fee. What we will do is note it and others will have priority when booking for future appointments. If clients are late to sessions, the session will still conclude on time (1 hour) to make room for the next appointment. I am flexible if required.

Are you a free service? Are there other options available?
No, we are not a free service. It is a significant investment and not everyone is in a position to pay for services privately. We're working toward securing alternative pathways to change this. Until such time, all sessions are self-funded. We do not accept WINZ referrals, NZAC, ACC, or government-funded counselling pathways. We are proudly our own standalone service. We are here. If you have questions about our services, feel free to contact me!

Confidentiality and Ethics

Is what I say in sessions confidential?
Yes, what you say in session is confidential. Your privacy matters. It is not discussed with a third party. However, I am obligated and legally bound to disclose information pertaining to self, or other harm, and where abuse or harm to a child is disclosed. A Code of Ethics binds me. This is addressed in counselling by way of immediacy – pausing the counselling process and addressing the legal/ethical issue at hand.

Conflict of Interest
To protect the safety, neutrality, and integrity of the counselling space, I carefully consider any potential conflicts of interest. This may include situations where there are close or overlapping ties with family, close friends, or personal networks - even if indirect. If anything ever feels unclear, you're welcome to get in touch - I'm happy to talk it through. If anything comes up in session for either myself or a client, we will address it immediately.

Do you keep session notes?
As a counsellor, I may take some notes during our sessions (with discretion, and not to interrupt the flow). It assists with continuity of care. You have the right to access those notes, including any documents you contribute, upon request. However, please note that my personal session review notes, which I use for professional reflection and planning, are considered my private records and are not part of the material accessible to clients. They are stored securely in the counselling room. I am the only one who has access to client notes. It is always the client's right to access notes that are written about them, or anything they have said during session time.

Other Practicalities

Do you work with children, teens, families, couples, mediation?
We are broadening our scope of service in working with children and teens depending on age and the issues at hand. Peer pressure among young people is rampant, as is bullying at school, dealing with negative behaviour patterns as a result. It is powerful and a real issue that many teens and young adults are facing - even older adults.

Yes. We offer mentoring to the same; including mediation for small groups 2-3 people, four couples, any two-person relationship - whether that's partners, family members, friends, or work colleagues.

As a professional, I know my limits and I take that responsibility seriously. If a case is outside my scope or expertise, I will be upfront about it. In those situations, I will refer clients to another counsellor or agency, and provide the relevant information upon request.

What if I’m in crisis or need urgent help?
We are not an emergency service but we can refer or recommend. Please see following list of emergency services in Whanganui region:

Emergency Services
Crisis Assessment and Treatment Team (CATT) – 0800 653 358
Whanganui Hospital Mental Health Services – 06 348 1234
Whanganui Emergency Department – 06 348 1234
Police, Ambulance, Fire – Dial 111
Lifeline – 0800 543 354
Suicide Crisis Helpline – 0508 828 865
Healthline – 0800 611 116
Samaritans – 0800 726 666

Your Questions Answered.
Clarity and Confidence Before You Begin.